Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
You will need to pay for the return postage in full.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@primarywindings.com
Exchanges
We will replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at info@primarywindings.com and send your item to:
Primary Windings Ltd
61 Windsor Road
Chichester
PO19 7XG
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will inspect the item and email you with the results of the analysis. If we agree to an exchange we will ship the new part ASAP.
Shipping returns
To return your product, you should mail your product to:
Primary Windings Ltd
61 Windsor Road
Chichester
PO19 7XG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@primarywindings.com for questions related to refunds and returns.
